Privacy Policy

1. Introduction

Sitera ("we", "our", or "the platform") is an AI-powered Business Operating Platform (SaaS) serving Turkey and the Arab region. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information.

2. Information We Collect

We collect the following categories of data:

• Account data: Name, email address, and password when you sign up.
• Website data: Content, pages, sections, and configurations of websites you create.
• Booking and order data: Appointments, reservations, orders, and related customer information stored through your websites.
• Usage data: Logs, IP address, device type, and analytics to operate and improve the service.
• Payment data: Billing information processed by our payment provider; we do not store full card numbers.

3. How We Use Your Information

We use your data to:

• Provide, maintain, and improve the Sitera platform.
• Process subscriptions and credit purchases via our payment provider.
• Host and serve your published websites on Vercel.
• Respond to support requests and communicate about your account.
• Comply with legal obligations and enforce our Terms of Service.

4. Data Storage and Security

Your data is stored on secure infrastructure (Neon PostgreSQL, Vercel). We implement industry-standard measures including encryption, access controls, and regular security reviews. Data is retained as long as your account is active and as required by law.

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate data in your account settings.
• Deletion: Request deletion of your data; we will comply subject to legal retention requirements.
• Export: Export your data from the dashboard settings.
• Object or restrict: Object to certain processing or request restriction where applicable.

To exercise these rights, contact us through the Help Center or at the email in your account settings.

6. KVKK (Turkey)

For users in Turkey, we comply with the Personal Data Protection Law (Kişisel Verilerin Korunması Kanunu, KVKK). As a data controller, we process your personal data lawfully and transparently. You may request information about your data, its processing, and your rights under KVKK. Contact us to submit a formal request.

7. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics cookies to improve the service. You can manage cookie preferences in your browser settings.

8. Third Parties

We use trusted service providers: our payment provider (payments), Vercel (hosting), Neon (database), Cloudinary (media), Resend (email), and Sentry (monitoring). These providers process data on our behalf under contractual obligations.

9. Contact

For privacy-related questions or to exercise your rights, contact us through the Help Center or at the email provided in your account settings.